Terms of service

Terms and Conditions – Cozy Home Store

Article 1 – General

These terms and conditions apply to all offers, orders and agreements concluded via www.cozyhomestore.nl between Cozy Home Store and consumers.

By placing an order, the customer agrees to these terms. These terms do not affect statutory consumer rights.

Article 2 – Business details

Cozy Home Store
Lambertus Huisengastraat 131
1442 DA Purmerend
Netherlands

Email: info@cozyhomestore.nl
Telephone: +31 6 36081999
Chamber of Commerce number: 80988024
VAT identification number: NL003513383B74

Article 3 – Offers and product information

We make every effort to display products, images, prices, materials, dimensions and other characteristics as clearly and accurately as possible.

Obvious mistakes, typing errors or pricing errors do not bind Cozy Home Store where it should reasonably have been clear to the consumer that an error had occurred.

Product images are intended to represent products as accurately as possible. Small differences in colour or appearance may arise, for example, from screen settings or natural variations in materials.

Article 4 – Prices

All prices shown to Dutch consumers are in euros and include applicable VAT unless clearly stated otherwise.

Standard shipping within the Netherlands is currently free.

Any other costs are clearly shown before the order is completed.

Article 5 – Orders and agreements

After placing an order, you will receive an electronic confirmation.

We may contact you if information is missing, a payment has failed or a product unexpectedly turns out to be unavailable.

If we cannot fulfil an order, we will inform you as soon as possible and refund any amounts already received for the part that cannot be supplied.

Article 6 – Payment

The available payment methods are shown during checkout.

Payments are processed by Shopify Payments and/or external payment service providers such as Mollie and PayPal, depending on the payment method you choose.

Payment methods that allow payment in instalments or after delivery may be subject to additional terms from the relevant payment service provider. These are shown during the payment process.

Article 7 – Delivery

Cozy Home Store currently delivers exclusively within the Netherlands.

The expected delivery time is stated in our shipping policy and, for the current products, is generally 1 to 3 business days after the order has been processed.

Any stated delivery time is an estimate and not an absolute guarantee. If no other delivery period has been agreed, the statutory rules on delivery apply.

Orders may be shipped directly by a supplier, logistics partner or fulfilment partner. Cozy Home Store remains responsible to the consumer for performance of the sales agreement.

An order containing multiple products may be delivered in separate parcels and at different times.

As soon as tracking information is available, it will be provided by email where possible.

Article 8 – Right of withdrawal

For online purchases, consumers generally have a statutory cooling-off period of 14 days after receiving the product.

During this period, the consumer may withdraw from the agreement without giving a reason.

After notifying us of the withdrawal, the consumer then has 14 days to return the product.

Full details on notification, returns, return costs, refunds and statutory exceptions are set out in our Return and Refund Policy, which forms part of these terms.

Article 9 – Exceptions to the right of withdrawal

The statutory right of withdrawal may be excluded in certain situations defined by law, for example for clearly personalised products or sealed products that are not suitable for return for health-protection or hygiene reasons once the seal has been broken after delivery.

An exception is applied only where it legally applies to the product concerned.

Article 10 – Statutory guarantee and conformity

A product must meet what you may reasonably expect from it and what was agreed.

If a product is defective, delivered damaged, delivered incorrectly or otherwise does not meet what could reasonably be expected, contact us at info@cozyhomestore.nl.

Your statutory rights relating to conformity and warranty always remain applicable. Any manufacturer's or supplier's warranty does not limit these rights.

Article 11 – Complaints

If you have a complaint about a product, order or our service, contact us at info@cozyhomestore.nl.

Where possible, include your order number and a clear description of the complaint. In the event of damage or a defect, please send photographs where possible so that we can assess the issue more quickly.

We aim to respond substantively to complaints as quickly as possible.

Article 12 – Returns

Depending on the product, returns may be processed through a fulfilment or supplier partner.

Therefore, always contact us before sending a product back. We will provide the correct return instructions and the applicable return address.

The rules on returns and refunds are set out in our Return and Refund Policy.

Article 13 – Liability

Cozy Home Store is liable to the extent required by mandatory applicable law.

Nothing in these terms limits or excludes liability where such limitation or exclusion is not permitted by law.

Article 14 – Force majeure

If performance of an agreement is temporarily impossible or seriously impeded by circumstances beyond our reasonable control, such as major carrier disruptions, natural disasters, government measures or comparable exceptional circumstances, we will inform the customer as soon as possible.

Statutory consumer rights remain applicable.

Article 15 – Privacy

We process personal data in accordance with our Privacy Policy. It explains which personal data we process, why we process it, with whom data may be shared and which rights you have.

Article 16 – Applicable law

Agreements with Cozy Home Store are governed by Dutch law.

This choice of law does not deprive a consumer of the protection of mandatory consumer rules that apply to them under applicable law.

Article 17 – Changes

We may amend these terms where there is a valid reason to do so, for example because of changes in legislation, our services or our business operations.

The terms in force at the time the agreement was concluded apply to an order.

Article 18 – Contact

For questions about these terms or an order, please contact:

Cozy Home Store
Email: info@cozyhomestore.nl