Shipping policy

Shipping policy

Cozy Home Store currently delivers exclusively within the Netherlands.

Shipping costs

We currently do not charge shipping costs for orders within the Netherlands. Standard shipping is free.

Delivery time

The expected delivery time is generally 1 to 3 business days after the order has been processed.

The actual delivery time may depend on stock availability, carrier workload, public holidays and other circumstances beyond our direct control.

Any stated delivery time is therefore an estimate and not a guaranteed delivery date.

Order processing

After successful payment, orders are forwarded to our fulfilment and supplier partners for processing and shipment.

If an order contains multiple products, items may be shipped separately and delivered at different times.

Track & Trace

As soon as tracking information is available, you will automatically receive it by email.

It may take some time after shipment before the tracking link becomes active.

If you are not at home for delivery

The carrier determines what happens if you are not at home. Depending on the carrier, the parcel may be:

  • offered again;
  • delivered to a neighbour;
  • taken to a collection point;
  • or temporarily returned to a depot.

Always check the Track & Trace information for the most up-to-date status.

Incorrect or incomplete address

Please check your delivery address carefully before completing your order.

If you discover an error after placing your order, contact us as soon as possible at info@cozyhomestore.nl.

Once an order has already been processed or shipped, we cannot guarantee that the address can still be changed.

Damaged or incomplete parcel

If you receive a damaged parcel or something is missing from your order, contact us as soon as possible at info@cozyhomestore.nl.

Please include your order number and, if possible, clear photographs so that we can investigate the issue more quickly.

Order not received

If the expected delivery time has passed and you have not received your order, first check the Track & Trace information.

If there is no clear information available, contact us at info@cozyhomestore.nl.

Where necessary, we will contact our fulfilment partner or carrier.

Returns

Information about returns and the right of withdrawal can be found in our Return and Refund Policy.

Contact

Cozy Home Store
Email: info@cozyhomestore.nl