Delivery Methods

Which service will deliver my order?

We work with multiple delivery services for our shipments. Which service will deliver your order depends on a few things:

•The type of product
•The volume of your product
•The destination of the shipment

Your package can be delivered by: DPD, Packs, Post NL.

Your pallet can be delivered by: Rabelink, Thijs Logistiek.

Can my package be delivered to a service point?

Your package can be delivered to the pick-up point of your choice. When placing your order, you can select your preferred delivery option:

1. Home delivery
2. Delivery to parcel shop

If you choose home delivery and you are not present or cannot accept the parcel, the delivery person can choose to deliver it to a parcel shop of their choice.

Do I have to pay shipping costs?

The products you ordered from Cozy Home Store will be delivered to your home free of charge. We are happy to offer you this free service!

Our warehouse and couriers work together to always deliver your order on time.

Delivery problems

What can I do if my product was delivered damaged?

If your product is damaged, please contact our customer service info@cozyhomestore.nl so we can provide you with a solution. Please send us detailed photos of the damage as an attachment so we can find a solution for you faster.

Are parts of my product missing?

Sometimes things go wrong during the packaging of our products.
Is your order incomplete?
Please ask our customer service for assistance, we will be happy to help you.

Why is my Track&Trace inactive?

Delivery time depends on the type of product and, in some cases, the delivery location. It may take a few days before the tracking page is active.

If your item is shipped in multiple packages, you will receive a separate tracking link for each package.

Why don't I receive my entire order at once?

Your order may be delivered in multiple parts if:

• Your packages leave our warehouse at different times.
• Your packages are delivered by multiple delivery services.
• The delivery service processes your parcels at different times.

I did not receive my entire order

Our products are often shipped in multiple parts. An item can therefore be delivered in parts and at different times.

If you have ordered multiple products, they may be delivered on different days.

You can also always view the most recent tracking information via the tracking link in the confirmation email.

Delivery details

Where can I check my shipping status?

Once your order has been shipped, you will receive an email confirmation with a link to your tracking portal. The tracking portal will show the current status of your shipment.

What if I am not at home at the time of delivery?

Carriers deal with this in different ways.

The carrier chooses one of the following options:
• Your package will be delivered to your neighbors
• Your package will be left in a safe location
• Your package will be delivered to a service point
• Your package will be returned to the depot, awaiting instructions

In most cases, the carrier will let you know where your package is. This will be done by letter, SMS or email.

How does pallet shipping work?

If your order contains a large item and needs to be shipped on a pallet, you will be notified in your shipping confirmation.

The carrier will contact you within 2-9 business days to arrange a delivery date.