Returns and complaints

Returns and complaints

Not satisfied with your purchase? No problem! With us you can return your product free of charge within 14 days after receipt. Pack your order back in the original packaging and email us at info@cozyhomestore.nl. We will email you the return label with the correct return address and the location where the item should be returned.

Will I get a full refund including shipping costs?

To receive a full refund, it is important to return your product in its original condition. This means that you can look at the product but not use it (for example, you cannot cook with a pan and then return it and get a full refund).

Return shipping is free if you use our returns procedure and you must agree to the terms and conditions of Cozy Home Store.
If you choose to return the product via another courier, you will be responsible for the costs involved.

How do I return a product?

You can return your product free of charge within 30 days after receiving the product.

Depending on the product and the reason why you want to return the product, we will organize a pick-up time or send you a return label. In the latter case, you must hand in the product at a parcel point.

There are two ways to return a product:

  1. We will take care of the return shipping. This service is free, as long as you tell us the reason for the return and you return within 30 days.

  2. You can use your right of withdrawal. If you want to use your right of withdrawal, you can return the product within 14 days, but you will have to pay for the return shipment yourself.

Send us an email to start the return process. info@cozyhomestore.nl

How can I prepare and return my product with right of withdrawal?

Please return your product no later than 14 days after you have informed us about the use of your right of withdrawal.

You will pay the costs of returning the item yourself. Send us the tracking number(s) and the name of the carrier.

Send us an email info@cozyhomestore.nl to start the return process. We will help you with the process.

Withdrawal form

RIGHT OF WITHDRAWAL
If an item does not meet your expectations, you can return it. The withdrawal period expires 30 days after you have received the ordered item. When ordering multiple items, the withdrawal period expires 30 days after you have received the last item.

To exercise the right of withdrawal, you must inform us of your withdrawal from the agreement. The easiest way is to do this by sending an e-mail to info@cozyhomestore.nl and requesting an address label for the return shipment. We will then ensure that you receive an e-mail with a return label that you can print and stick on your package.


CONSEQUENCES OF WITHDRAWAL
Items must be returned no later than 14 days after the day on which you informed us of your decision to cancel the contract. You are on time if you return the items before the period of 14 days has expired.

The costs of the return shipment are at your own expense and returns are at your own risk. This means that Cozy Home Store is not liable for damage or loss of returned items.

We will refund the entire purchase amount as soon as possible . You can expect the amount in your account no later than 14 days after cancellation. However, it is possible that we will wait with the refund until we have received the products, or proof that you have sent the products.

Immediately upon receipt, we will check the item and ensure that all amounts already paid for your order are credited to your account as soon as possible, but no later than 14 days after you have informed us of the cancellation of the purchase, in accordance with the payment method you have chosen.

If you paid shipping costs for the outgoing shipment, you will also get these back. There are no fees for reimbursement. We may withhold a refund until we have received your goods back or you have demonstrated that you have returned the goods, whichever is the earliest.

COMPLAINTS
Things can always go wrong. Do you have a complaint about an order or a delivered product? Let us know. You can do this by email: info@cozyhomestore.nl We will process your complaint and ensure, together with our suppliers, that your problem is resolved as quickly as possible. You will have a substantive response within 2 working days.